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Latest news

No need for consumers to pay for dispute resolution

20 Sep 2012

The Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.

Resolving disputes and something more – the TIO beyond 2012

21 Jun 2012

Since my appointment as Ombudsman, the TIO has focussed on making our services more effective for consumers and service providers.

Complaint statistics January–March 2012

21 Jun 2012

The TIO recorded a total of 52,231 new complaints between 1 January and 31 March 2012 – an 8.6 per cent rise from the previous quarter.

Consumers satisfied with TIO’s service

21 Jun 2012

Ninety-four per cent of consumers who come to the TIO are satisfied with the referral service they receive, a new survey has found. And there is an even higher satisfaction with TIO conciliation services.

Are your business phones secure against hacking?

21 Jun 2012

From time to time the TIO receives complaints from small businesses that have received large telephone bills as a result having their telephone system (known as PABX) hacked.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Excess data charges

Excess data charges

An received a bill with $3,200 in excess data charges, but didn’t believe she had actually exceeded her data limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614