Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Annual report release postponed

22 Oct 2012

The TIO’s 2012 Annual Report release has been postponed to 10.00 AM Monday 29 October.

No need for consumers to pay for dispute resolution

20 Sep 2012

The Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.

Resolving disputes and something more – the TIO beyond 2012

21 Jun 2012

Since my appointment as Ombudsman, the TIO has focussed on making our services more effective for consumers and service providers.

Complaint statistics January–March 2012

21 Jun 2012

The TIO recorded a total of 52,231 new complaints between 1 January and 31 March 2012 – an 8.6 per cent rise from the previous quarter.

Consumers satisfied with TIO’s service

21 Jun 2012

Ninety-four per cent of consumers who come to the TIO are satisfied with the referral service they receive, a new survey has found. And there is an even higher satisfaction with TIO conciliation services.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Next


TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614