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Latest news

Ombudsman calls for an increase of minimum default amounts

12 Dec 2012

If a consumer does not pay a phone or internet bill within 60 days of the due date, their provider can report their name and the details of their debt to a credit reporting agency.

Working towards a hardship framework in the telecommunications industry

12 Dec 2012

Over the last year, the TIO has looked to increase our impact in achieving better outcomes when consumers find themselves unable to afford a telephone or internet bill. Our decision to do something more in financial hardship followed what we were seeing in our complaints.

Reaching out to Indigenous consumers in NT

12 Dec 2012

Indigenous consumers were the focus the TIO’s recent awareness raising efforts, which included a trip to Darwin in late October.

Fire in Warrnambool exchange

23 Nov 2012

A fire that broke out in the Warrnambool exchange on Thursday 22 November has shut down landline, mobile and internet connections for around 60,000 customers in South West Victoria.

2012 Annual Report launched

29 Oct 2012

Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614