12 Dec 2012If a consumer does not pay a phone or internet bill within 60 days of the due date, their provider can report their name and the details of their debt to a credit reporting agency.
12 Dec 2012Over the last year, the TIO has looked to increase our impact in achieving better outcomes when consumers find themselves unable to afford a telephone or internet bill. Our decision to do something more in financial hardship followed what we were seeing in our complaints.
12 Dec 2012Indigenous consumers were the focus the TIO’s recent awareness raising efforts, which included a trip to Darwin in late October.
23 Nov 2012A fire that broke out in the Warrnambool exchange on Thursday 22 November has shut down landline, mobile and internet connections for around 60,000 customers in South West Victoria.
29 Oct 2012Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
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