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Working towards a hardship framework in the telecommunications industry

12 Dec 2012

Over the last year, the TIO has looked to increase our impact in achieving better outcomes when consumers find themselves unable to afford a telephone or internet bill. Our decision to do something more in financial hardship followed what we were seeing in our complaints.

Reaching out to Indigenous consumers in NT

12 Dec 2012

Indigenous consumers were the focus the TIO’s recent awareness raising efforts, which included a trip to Darwin in late October.

Fire in Warrnambool exchange

23 Nov 2012

A fire that broke out in the Warrnambool exchange on Thursday 22 November has shut down landline, mobile and internet connections for around 60,000 customers in South West Victoria.

2012 Annual Report launched

29 Oct 2012

Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report.

Annual report release postponed

22 Oct 2012

The TIO’s 2012 Annual Report release has been postponed to 10.00 AM Monday 29 October.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Supporting phone and internet providers

Supporting phone and internet providers

Peter changed his business model to offer phone and voice data services, and needed to join the Telecommunications Industry Ombudsman as a member.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614