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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Are your business phones secure against hacking?

21 Jun 2012

From time to time the TIO receives complaints from small businesses that have received large telephone bills as a result having their telephone system (known as PABX) hacked.

Small businesses increase use of TIO

29 Feb 2012

Businesses, like residential consumers, have a need for a free and independent dispute resolution service and are turning to the TIO in substantial numbers to seek assistance in resolving complaints.

Complaints continue to reduce from record levels

29 Feb 2012

The last quarter of 2011 recorded the lowest level of new TIO complaints for the year. During October – December, we recorded 48,100 new complaints. This was a six per cent decrease compared to the previous three months and 19 per cent lower than the first quarter of 2011. However, complaint levels are still higher than the same period in 2010 when we reported 45,263 new complaints.

Telecommunications in regional and remote Australia

29 Feb 2012

Distance, a lack of awareness of rights and limited information on new technologies are among the challenges that regional and remote residents face as telecommunications consumers, TIO research shows.

Debt collection practices in the telecommunications industry

29 Feb 2012

Service providers are responsible for the practices of their in-house debt collection staff or third party collectors such as debt buyers.

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Phone and Internet Bundle

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A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

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