12 Dec 2012The TIO regularly receives complaints from consumers who return to Australia after travelling overseas to large bills caused by using mobile roaming.
12 Dec 2012The TIO has seen a sharp decline in new complaints, beginning in April 2012 and continuing into the new financial year. Between 1 July and 30 September 2012 we received 37,777 new complaints, 10.8 per cent fewer than in the previous quarter, when we received 42,353 new complaints. Complaints are down 26.1 per cent decrease from the same period last year.
12 Dec 2012Outside the TIO, the importance of the Telecommunications Consumer Protections (TCP) Code in our day-to-day work may not be fully understood. The TIO has the power to receive, investigate, and help resolve consumer complaints that involve code-related matters. At all stages of a complaint, the TIO uses codes to help understand and resolve complaints.
12 Dec 2012If a consumer does not pay a phone or internet bill within 60 days of the due date, their provider can report their name and the details of their debt to a credit reporting agency.
12 Dec 2012Over the last year, the TIO has looked to increase our impact in achieving better outcomes when consumers find themselves unable to afford a telephone or internet bill. Our decision to do something more in financial hardship followed what we were seeing in our complaints.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
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