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TIO News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Roaming complaints down but disputed charges increase

12 Dec 2012

The TIO regularly receives complaints from consumers who return to Australia after travelling overseas to large bills caused by using mobile roaming.

Complaint statistics July-September 2012

12 Dec 2012

The TIO has seen a sharp decline in new complaints, beginning in April 2012 and continuing into the new financial year. Between 1 July and 30 September 2012 we received 37,777 new complaints, 10.8 per cent fewer than in the previous quarter, when we received 42,353 new complaints. Complaints are down 26.1 per cent decrease from the same period last year.

The TCP Code 2012 - minding and bridging the gaps

12 Dec 2012

Outside the TIO, the importance of the Telecommunications Consumer Protections (TCP) Code in our day-to-day work may not be fully understood. The TIO has the power to receive, investigate, and help resolve consumer complaints that involve code-related matters. At all stages of a complaint, the TIO uses codes to help understand and resolve complaints.

Ombudsman calls for an increase of minimum default amounts

12 Dec 2012

If a consumer does not pay a phone or internet bill within 60 days of the due date, their provider can report their name and the details of their debt to a credit reporting agency.

Working towards a hardship framework in the telecommunications industry

12 Dec 2012

Over the last year, the TIO has looked to increase our impact in achieving better outcomes when consumers find themselves unable to afford a telephone or internet bill. Our decision to do something more in financial hardship followed what we were seeing in our complaints.

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Disputed credit default listing

case study - credit listing

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