12 Dec 2012Outside the TIO, the importance of the Telecommunications Consumer Protections (TCP) Code in our day-to-day work may not be fully understood. The TIO has the power to receive, investigate, and help resolve consumer complaints that involve code-related matters. At all stages of a complaint, the TIO uses codes to help understand and resolve complaints.
12 Dec 2012If a consumer does not pay a phone or internet bill within 60 days of the due date, their provider can report their name and the details of their debt to a credit reporting agency.
12 Dec 2012Over the last year, the TIO has looked to increase our impact in achieving better outcomes when consumers find themselves unable to afford a telephone or internet bill. Our decision to do something more in financial hardship followed what we were seeing in our complaints.
12 Dec 2012Indigenous consumers were the focus the TIO’s recent awareness raising efforts, which included a trip to Darwin in late October.
23 Nov 2012A fire that broke out in the Warrnambool exchange on Thursday 22 November has shut down landline, mobile and internet connections for around 60,000 customers in South West Victoria.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
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