13 Mar 2013The TIO’s Industry Improvement team is monitoring complaints from consumers who have received unexpectedly high bills in their first month of a plan or in a final bill.
13 Mar 2013Ombudsman Simon Cohen has reminded service providers that they must not collect charges disputed by consumers.
09 Jan 2013Telecommunications services may be affected due to bushfires in Tasmania, New South Wales and Victoria.
14 Dec 2012Smart phones and other new gadgets may be functional and attractive, but can sometimes come with hidden costs. Ask lots of questions about plans and charges, what features are included in the monthly bills, what is not included and how much you have to pay for extras. Shop around, and make sure you’re making an informed decision before buying a new phone, especially for your children.
14 Dec 2012Before travelling overseas, we encourage consumers to contact their telco and make sure they are fully informed about all potential costs and charges of international roaming and other international telephone services.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
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