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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Working towards a hardship framework in the telecommunications industry

12 Dec 2012

Over the last year, the TIO has looked to increase our impact in achieving better outcomes when consumers find themselves unable to afford a telephone or internet bill. Our decision to do something more in financial hardship followed what we were seeing in our complaints.

Reaching out to Indigenous consumers in NT

12 Dec 2012

Indigenous consumers were the focus the TIO’s recent awareness raising efforts, which included a trip to Darwin in late October.

Fire in Warrnambool exchange

23 Nov 2012

A fire that broke out in the Warrnambool exchange on Thursday 22 November has shut down landline, mobile and internet connections for around 60,000 customers in South West Victoria.

2012 Annual Report launched

29 Oct 2012

Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report.

Annual report release postponed

22 Oct 2012

The TIO’s 2012 Annual Report release has been postponed to 10.00 AM Monday 29 October.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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