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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

General tips for consumers over Christmas

14 Dec 2012

Smart phones and other new gadgets may be functional and attractive, but can sometimes come with hidden costs. Ask lots of questions about plans and charges, what features are included in the monthly bills, what is not included and how much you have to pay for extras. Shop around, and make sure you’re making an informed decision before buying a new phone, especially for your children.

Consumer tips for avoiding high global roaming charges

14 Dec 2012

Before travelling overseas, we encourage consumers to contact their telco and make sure they are fully informed about all potential costs and charges of international roaming and other international telephone services.

Roaming complaints down but disputed charges increase

12 Dec 2012

The TIO regularly receives complaints from consumers who return to Australia after travelling overseas to large bills caused by using mobile roaming.

Complaint statistics July-September 2012

12 Dec 2012

The TIO has seen a sharp decline in new complaints, beginning in April 2012 and continuing into the new financial year. Between 1 July and 30 September 2012 we received 37,777 new complaints, 10.8 per cent fewer than in the previous quarter, when we received 42,353 new complaints. Complaints are down 26.1 per cent decrease from the same period last year.

The TCP Code 2012 - minding and bridging the gaps

12 Dec 2012

Outside the TIO, the importance of the Telecommunications Consumer Protections (TCP) Code in our day-to-day work may not be fully understood. The TIO has the power to receive, investigate, and help resolve consumer complaints that involve code-related matters. At all stages of a complaint, the TIO uses codes to help understand and resolve complaints.

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TIO Talks archive

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?