Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

Sign up to our news

To receive monthly updates via email, our annual reports and media releases, please subscribe to our mailing list.

Latest news

Consumer awareness of TIO at all time high

13 Mar 2013

Consumer awareness of the TIO has more than doubled in the past four years, recently completed research has revealed.

Complaint statistics October-December 2012

13 Mar 2013

The TIO received 38,287 new complaints between October and December 2012, a slight increase of 1.4 per cent from the previous quarter.

Mobile apps

13 Mar 2013

Faster internet and more affordable mobile devices have allowed consumers to access globally available services anywhere, anytime.

TIO monitors pro-rata charging practices

13 Mar 2013

The TIO’s Industry Improvement team is monitoring complaints from consumers who have received unexpectedly high bills in their first month of a plan or in a final bill.

Disputed debts must not be collected

13 Mar 2013

Ombudsman Simon Cohen has reminded service providers that they must not collect charges disputed by consumers.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Next

TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614