We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.
For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.
Sign up to our news
To receive monthly updates via email, our annual reports and media releases, please subscribe to our mailing list.
18 Oct 2017
Australian residential consumers and small businesses made 158,016 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2016 to 30 June 2017). In this period, complaints about landline phones, mobile phones and internet services increased by 41.1 per cent.
23 Aug 2017
The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network.
22 May 2017
The Telecommunications Industry Ombudsman is undergoing its five-yearly independent review. The review involves a public consultation and invites submissions from its range of stakeholders.
09 Sep 2016
The Board is seeking to appoint three new Directors due to vacancies arising in early 2017. Vacancies exist for a Director with consumer experience, an Independent Director with not-for-profit governance experience and a Director with industry experience.
19 May 2016
The TIO is proud to partner with the Office of the Australian Information Commissioner (OAIC) in raising awareness about privacy from 15 to 21 May 2016.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.