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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Complaints from residential consumers and small businesses about landline phones, mobile phones and internet services increase

18 Oct 2017

Australian residential consumers and small businesses made 158,016 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2016 to 30 June 2017). In this period, complaints about landline phones, mobile phones and internet services increased by 41.1 per cent.

Terms of Reference change

23 Aug 2017

The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network.

Stakeholders invited to participate in Telecommunications Industry Ombudsman review

22 May 2017

The Telecommunications Industry Ombudsman is undergoing its five-yearly independent review. The review involves a public consultation and invites submissions from its range of stakeholders.

TIO Limited seeks three Directors

09 Sep 2016

The Board is seeking to appoint three new Directors due to vacancies arising in early 2017.  Vacancies exist for a Director with consumer experience, an Independent Director with not-for-profit governance experience and a Director with industry experience.

TIO proud partner of Privacy Awareness Week

19 May 2016

The TIO is proud to partner with the Office of the Australian Information Commissioner (OAIC) in raising awareness about privacy from 15 to 21 May 2016.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614