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Latest news

Judi Jones CommsDay Speech 2018

09 Apr 2018

Telecommunications Industry Ombudsman, Judi Jones, today gave a speech exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints.

Vulnerable Queenslanders struggle with phone and internet issues

09 Mar 2018

New research undertaken by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland shows that almost half of community legal workers in that state are seeing clients burdened by phone and internet issues every week.

Beware of calls recommending switching telcos

01 Mar 2018

Beware of calls recommending switching telcos They are not endorsed by the Telecommunications Industry Ombudsman.

ACCC undertakings relating to NBN speeds

22 Dec 2017

The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).

Revised Terms of Reference published today

25 Oct 2017

On 26 September 2017, the Telecommunications Industry Ombudsman Board adopted changes to the organisation’s Terms of Reference.

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TIO Talks archive

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Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614