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TIO News

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Latest news

ACCC undertakings relating to NBN speeds

22 Dec 2017

The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).

Revised Terms of Reference published today

25 Oct 2017

On 26 September 2017, the Telecommunications Industry Ombudsman Board adopted changes to the organisation’s Terms of Reference.

Understanding Financial Difficulty in WA

19 Oct 2017

Understanding Financial Difficulty in Western Australia report.

Complaints from residential consumers and small businesses about landline phones, mobile phones and internet services increase

18 Oct 2017

Australian residential consumers and small businesses made 158,016 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2016 to 30 June 2017). In this period, complaints about landline phones, mobile phones and internet services increased by 41.1 per cent.

Terms of Reference change

23 Aug 2017

The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network.

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Disputed credit default listing

case study - credit listing

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