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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

Latest news

Vulnerable Queenslanders struggle with phone and internet issues

09 Mar 2018

New research undertaken by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland shows that almost half of community legal workers in that state are seeing clients burdened by phone and internet issues every week.

Beware of calls recommending switching telcos

01 Mar 2018

Beware of calls recommending switching telcos They are not endorsed by the Telecommunications Industry Ombudsman.

ACCC undertakings relating to NBN speeds

22 Dec 2017

The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).

Revised Terms of Reference published today

25 Oct 2017

On 26 September 2017, the Telecommunications Industry Ombudsman Board adopted changes to the organisation’s Terms of Reference.

Understanding Financial Difficulty in WA

19 Oct 2017

Understanding Financial Difficulty in Western Australia report.

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TIO Talks archive

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Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

Next step?

make an online complaint
1800 062 058
Write PO Box 276
Collins Street West Vic 8007
National Relay Service Call on 1800 555 677 then ask for 1800 062 058
Fax our consumer complaint form to 1800 630 614

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The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.

We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.