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Latest news

Vulnerable Queenslanders struggle with phone and internet issues

09 Mar 2018

New research undertaken by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland shows that almost half of community legal workers in that state are seeing clients burdened by phone and internet issues every week.

Beware of calls recommending switching telcos

01 Mar 2018

Beware of calls recommending switching telcos They are not endorsed by the Telecommunications Industry Ombudsman.

ACCC undertakings relating to NBN speeds

22 Dec 2017

The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).

Revised Terms of Reference published today

25 Oct 2017

On 26 September 2017, the Telecommunications Industry Ombudsman Board adopted changes to the organisation’s Terms of Reference.

Understanding Financial Difficulty in WA

19 Oct 2017

Understanding Financial Difficulty in Western Australia report.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614