A message from the new Ombudsman
29 Apr 2016
I am delighted to be in Australia and excited to begin this role as Telecommunications Industry Ombudsman after 14 years as New Zealand’s Electricity and Gas Complaints Commissioner.TIO News
We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.
For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.
Sign up to our news
To receive monthly updates via email, our annual reports and media releases, please subscribe to our mailing list.
Latest news
Complaint statistics January-March 2016
29 Apr 2016
Consumers made 31,297 new complaints to the TIO in the January-March 2016 quarter. This was a 32.8 per cent increase in complaints from the previous quarter, but a 5.6 per cent decrease from the same time last year.
Whole-of-industry complaints drop in 2014-15
29 Apr 2016
TIO complaints in 2014-15 reduced while the number of telco services in operation (SIO) in Australia increased.TIO at Yabun, Mardi Gras and Having a Say
29 Apr 2016
The TIO regularly attends community events as a cost-effective way to ensure the TIO is accessible and known.Financial hardship guidelines reviewed
29 Apr 2016
The TIO enabled a conversation between telco providers and consumer advocates to review best practice guidelines for complaints made by consumers in financial hardship.Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Next
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
No results were found
