01 Jul 2013The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.
04 Jun 2013Twenty-three service providers have notified the TIO about exemptions to complying with legislative timeframes to connect or repair landline services in the first nine months of 2012-13.
04 Jun 2013Mobile complaints stable, landline and internet fault and connection complaints rise.
04 Jun 2013The TIO will be able to deal with complaints that a consumer became aware of up to two years before coming to us, up from the current one year time limit, from 1 July 2013.
04 Jun 2013The TIO’s Industry Improvement team has monitored 20 providers about misleading telemarketing practices in the past year. More than 950 consumers made complaints about being misled into transferring their services to those providers in that period.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
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