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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Mobile apps

13 Mar 2013

Faster internet and more affordable mobile devices have allowed consumers to access globally available services anywhere, anytime.

TIO monitors pro-rata charging practices

13 Mar 2013

The TIO’s Industry Improvement team is monitoring complaints from consumers who have received unexpectedly high bills in their first month of a plan or in a final bill.

Disputed debts must not be collected

13 Mar 2013

Ombudsman Simon Cohen has reminded service providers that they must not collect charges disputed by consumers.

Information for consumers affected by bushfires

09 Jan 2013

Telecommunications services may be affected due to bushfires in Tasmania, New South Wales and Victoria.

General tips for consumers over Christmas

14 Dec 2012

Smart phones and other new gadgets may be functional and attractive, but can sometimes come with hidden costs. Ask lots of questions about plans and charges, what features are included in the monthly bills, what is not included and how much you have to pay for extras. Shop around, and make sure you’re making an informed decision before buying a new phone, especially for your children.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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