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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Time limits expanded

04 Jun 2013

The TIO will be able to deal with complaints that a consumer became aware of up to two years before coming to us, up from the current one year time limit, from 1 July 2013.

TIO monitors misleading telemarketing practices

04 Jun 2013

The TIO’s Industry Improvement team has monitored 20 providers about misleading telemarketing practices in the past year. More than 950 consumers made complaints about being misled into transferring their services to those providers in that period.

TIO helps financial counsellors decipher the telco code

04 Jun 2013

Financial counsellors are learning about the telecommunications industry code and the rights and obligations of consumers thanks to training run by the TIO.

Tech savvy tools will helps teens avoid costly mistakes

08 May 2013

ASIC has launched a series of multimedia classroom activities to help teenagers navigate the costs of mobile phones.

Consumer awareness of TIO at all time high

13 Mar 2013

Consumer awareness of the TIO has more than doubled in the past four years, recently completed research has revealed.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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