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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


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Complaint statistics July–September 2013

12 Dec 2013

In July-September 2013, the TIO received the lowest number of

Mobile service performance a key consumer issue

12 Dec 2013

Reconnecting the Customer forum focuses on consumers' experience of mobile services

Relationships a key to Indigenous awareness

12 Dec 2013

The results of a TIO-commissioned survey show face-to-face communication is important to Indigenous consumers

ACMA and TIO sign new Memorandum of Understanding

12 Dec 2013

The Australian Communications and Media Authority and the Telecommunications Industry Ombudsman (TIO) have refreshed their Memorandum of Understanding with a view to working together more seamlessly in delivering better outcomes for Australian telecommunications consumers and an improved industry.

First time making financial decisions? Be MoneySmart.

31 Oct 2013

The TIO is visiting Darwin to and will support the Australian Securities and Investments Commission and the Australian Competition and Consumer Commission in launching the new MoneySmart Rookie resource for youth.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Default listing on post-paid plans

Betty* is default listed on post-paid plans she couldn’t afford

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614