10 Jul 2013Convergence is blurring the boundaries between traditional and new services telcos provide. This presents new questions for Ombudsman services.
01 Jul 2013The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.
04 Jun 2013Twenty-three service providers have notified the TIO about exemptions to complying with legislative timeframes to connect or repair landline services in the first nine months of 2012-13.
04 Jun 2013Mobile complaints stable, landline and internet fault and connection complaints rise.
04 Jun 2013The TIO will be able to deal with complaints that a consumer became aware of up to two years before coming to us, up from the current one year time limit, from 1 July 2013.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
No results were found