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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Catching up: convergence and consumer law

10 Jul 2013

Convergence is blurring the boundaries between traditional and new services telcos provide. This presents new questions for Ombudsman services.

Consumers have longer to lodge complaints with telco Ombudsman

01 Jul 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

Natural disasters and extreme weather delay landline repairs, connections

04 Jun 2013

Twenty-three service providers have notified the TIO about exemptions to complying with legislative timeframes to connect or repair landline services in the first nine months of 2012-13.

Complaint statistics January-March 2013

04 Jun 2013

Mobile complaints stable, landline and internet fault and connection complaints rise.

Time limits expanded

04 Jun 2013

The TIO will be able to deal with complaints that a consumer became aware of up to two years before coming to us, up from the current one year time limit, from 1 July 2013.

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