Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

TIO gears up for privacy law reform

18 Mar 2014

Amendments to the Privacy Act 1988 that came into effect on 12 March 2014 improve privacy protection to Australian citizens.

Complaint statistics October-December 2013

18 Mar 2014

Mobile coverage complaints at three-year low

Contextualised complaint statistics 2012-13

18 Mar 2014

TIO complaints decrease while services increase

Members endorse new governance model

18 Mar 2014

The new TIO governance model merges Board and Council

TIO turns 20

12 Dec 2013

The TIO marks 20 years of independent telco dispute resolution in 2013-14

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Next


TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614