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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Complaint statistics October-December 2013

18 Mar 2014

Mobile coverage complaints at three-year low

Contextualised complaint statistics 2012-13

18 Mar 2014

TIO complaints decrease while services increase

Members endorse new governance model

18 Mar 2014

The new TIO governance model merges Board and Council

TIO turns 20

12 Dec 2013

The TIO marks 20 years of independent telco dispute resolution in 2013-14

Complaint statistics July–September 2013

12 Dec 2013

In July-September 2013, the TIO received the lowest number of

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

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