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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Notice to consumers affected by iBoss, AsiaPac and One Telecom administration

05 May 2014

The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, AsiaPac and One Telecom entering administration over the weekend.

TIO gears up for privacy law reform

18 Mar 2014

Amendments to the Privacy Act 1988 that came into effect on 12 March 2014 improve privacy protection to Australian citizens.

Complaint statistics October-December 2013

18 Mar 2014

Mobile coverage complaints at three-year low

Contextualised complaint statistics 2012-13

18 Mar 2014

TIO complaints decrease while services increase

Members endorse new governance model

18 Mar 2014

The new TIO governance model merges Board and Council

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614