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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

July update for Conec2 customers

25 Jul 2014

The TIO has been made aware that some customers who were previously with Conec2 have recently received invoices from Conec2. 

Telco guide to financial hardship released

16 Jun 2014

Telcos and consumers have come together to develop a guide to help consumers in financial hardship.

Complaint statistics January-March 2014

16 Jun 2014

The TIO recorded 36,256 new complaints from January to March 2014, 8.7 per cent more than the previous quarter, but 9.4 per cent fewer than at the same time in 2013. 

Future proofing the MPS code

16 Jun 2014

The TIO has offered recommendations to future proof the regulation of Mobile Premium Services (MPS) in its submission to a review of an industry code.

Disability action plan launched

16 Jun 2014

The TIO's third Disability Action Plan aims to make us more accessible.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614