Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

TIO Limited seeks Director with Consumer Experience

03 Oct 2014

The Board of Directors is seeking expressions of interest from qualified people for the position of Director with Consumer Experience.

Consumer complaints at a six-year low

16 Sep 2014

New consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14

July update for Conec2 customers

25 Jul 2014

The TIO has been made aware that some customers who were previously with Conec2 have recently received invoices from Conec2. 

Telco guide to financial hardship released

16 Jun 2014

Telcos and consumers have come together to develop a guide to help consumers in financial hardship.

Complaint statistics January-March 2014

16 Jun 2014

The TIO recorded 36,256 new complaints from January to March 2014, 8.7 per cent more than the previous quarter, but 9.4 per cent fewer than at the same time in 2013. 

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Next


TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Phone upgrades

Phone Upgrades

Kevin felt he had been misled and pressured by his provider to get a new phone, when he went to his local store to renew his contract.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614