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TIO News

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Latest news

TIO reports on NBN-related complaints

23 Oct 2014

The Telecommunications Industry Ombudsman (TIO) has reported for the first time on NBN-related complaints in its Annual Report, released today.

TIO Limited seeks Director with Consumer Experience

03 Oct 2014

The Board of Directors is seeking expressions of interest from qualified people for the position of Director with Consumer Experience.

Consumer complaints at a six-year low

16 Sep 2014

New consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14

July update for Conec2 customers

25 Jul 2014

The TIO has been made aware that some customers who were previously with Conec2 have recently received invoices from Conec2. 

Telco guide to financial hardship released

16 Jun 2014

Telcos and consumers have come together to develop a guide to help consumers in financial hardship.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614