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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

15 May update for One Telecom and ONE Seniors customers

15 May 2014

Customers of OneTelecom and OneSeniors will need to seek new services. This follows information from Vocus Communications Ltd which acquired OneTelecom and iBoss services.

Update for Conec2 customers

12 May 2014

Conec2 has advised us that it went into administration on Friday, 9 May 2014.

Update for One Telecom and ONE Seniors customers

09 May 2014

Customers of OneTelecom, OneSeniors and iBoss were acquired on Thursday 8 May by Vocus Communications Ltd (Vocus). 

Notice to consumers affected by iBoss, AsiaPac and One Telecom administration

05 May 2014

The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, AsiaPac and One Telecom entering administration over the weekend.

TIO gears up for privacy law reform

18 Mar 2014

Amendments to the Privacy Act 1988 that came into effect on 12 March 2014 improve privacy protection to Australian citizens.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?