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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Telco guide to financial hardship released

16 Jun 2014

Telcos and consumers have come together to develop a guide to help consumers in financial hardship.

Complaint statistics January-March 2014

16 Jun 2014

The TIO recorded 36,256 new complaints from January to March 2014, 8.7 per cent more than the previous quarter, but 9.4 per cent fewer than at the same time in 2013. 

Future proofing the MPS code

16 Jun 2014

The TIO has offered recommendations to future proof the regulation of Mobile Premium Services (MPS) in its submission to a review of an industry code.

Disability action plan launched

16 Jun 2014

The TIO's third Disability Action Plan aims to make us more accessible.

15 May update for Conec2 customers

15 May 2014

Following Conec2 going into administration on Friday, 9 May 2014, the administrators have advised that all Conec2 customers will need to seek new services

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