Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

Sign up to our news

To receive monthly updates via email, our annual reports and media releases, please subscribe to our mailing list.

Latest news

Consumer apps guide released

12 Dec 2014

How to buy and download apps, how to protect your privacy and how protect yourself from unexpected bills are part of a new guide published by the communications regulator. 

TIO reports on NBN-related complaints

23 Oct 2014

The Telecommunications Industry Ombudsman (TIO) has reported for the first time on NBN-related complaints in its Annual Report, released today.

TIO Limited seeks Director with Consumer Experience

03 Oct 2014

The Board of Directors is seeking expressions of interest from qualified people for the position of Director with Consumer Experience.

Consumer complaints at a six-year low

16 Sep 2014

New consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14

July update for Conec2 customers

25 Jul 2014

The TIO has been made aware that some customers who were previously with Conec2 have recently received invoices from Conec2. 

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Next

TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614