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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Consumer complaints at a six-year low

16 Sep 2014

New consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14

July update for Conec2 customers

25 Jul 2014

The TIO has been made aware that some customers who were previously with Conec2 have recently received invoices from Conec2. 

Telco guide to financial hardship released

16 Jun 2014

Telcos and consumers have come together to develop a guide to help consumers in financial hardship.

Complaint statistics January-March 2014

16 Jun 2014

The TIO recorded 36,256 new complaints from January to March 2014, 8.7 per cent more than the previous quarter, but 9.4 per cent fewer than at the same time in 2013. 

Future proofing the MPS code

16 Jun 2014

The TIO has offered recommendations to future proof the regulation of Mobile Premium Services (MPS) in its submission to a review of an industry code.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614