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TIO News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Complaint statistics July to September 2014

16 Dec 2014

The TIO recorded 30,539 new complaints in July-September 2014, the lowest reported in seven years.

NBN update

16 Dec 2014

NBN-related complaints decreased since July 2014

Critical friends group advises on disability issues

16 Dec 2014

Deaf consumers tell TIO of difficulties in dealing with telcos

Ombudsman meets with small telcos

16 Dec 2014

Providers outside the “top 10” had an opportunity to provide feedback.

Consumer apps guide released

12 Dec 2014

How to buy and download apps, how to protect your privacy and how protect yourself from unexpected bills are part of a new guide published by the communications regulator. 

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614