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Complaint statistics October-December 2014

16 Mar 2015

We recorded 29,560 new complaints from October to December 2014, 3.2 per cent fewer than the previous quarter.

Case study: a small business with a big bill

16 Mar 2015

Pam contacted us about $120,000 dispute for charges that her provider had not billed on time.

2013-14 complaints in context

16 Mar 2015

Consumers made 275.5 complaints to the TIO for every hundred thousand services in operation in Australia in 2013-14. 

Complaints by state October-December 2014

16 Mar 2015

Victoria was the state with the most complaints in October-December 2014, in proportion to its population.

Ombudsman welcomes direction to non-compliant telcos

22 Jan 2015

Telecommunications Industry Ombudsman Simon Cohen has welcomed a direction from the telco regulator to two companies to join the TIO Scheme. 

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614