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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Ombudsman meets with small telcos

16 Dec 2014

Providers outside the “top 10” had an opportunity to provide feedback.

Consumer apps guide released

12 Dec 2014

How to buy and download apps, how to protect your privacy and how protect yourself from unexpected bills are part of a new guide published by the communications regulator. 

TIO reports on NBN-related complaints

23 Oct 2014

The Telecommunications Industry Ombudsman (TIO) has reported for the first time on NBN-related complaints in its Annual Report, released today.

TIO Limited seeks Director with Consumer Experience

03 Oct 2014

The Board of Directors is seeking expressions of interest from qualified people for the position of Director with Consumer Experience.

Consumer complaints at a six-year low

16 Sep 2014

New consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14

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TIO Talks archive

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?