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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Proposed response to reduced TIO demand

27 Mar 2015

The TIO has commenced consultation with its staff on a proposal to reduce staff numbers to significantly reduce operating costs and increase efficiency.

Complaint statistics October-December 2014

16 Mar 2015

We recorded 29,560 new complaints from October to December 2014, 3.2 per cent fewer than the previous quarter.

Case study: a small business with a big bill

16 Mar 2015

Pam contacted us about $120,000 dispute for charges that her provider had not billed on time.

2013-14 complaints in context

16 Mar 2015

Consumers made 275.5 complaints to the TIO for every hundred thousand services in operation in Australia in 2013-14. 

Complaints by state October-December 2014

16 Mar 2015

Victoria was the state with the most complaints in October-December 2014, in proportion to its population.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Jose’s daughter signs up for 9 post-paid plans as his authorised representative

Jose’s daughter signs up for 9 post-paid plans as his authorised representative

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614