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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

New complaints decrease, excess data charges drop

16 Dec 2014

Complaints to TIO drop by 9.1 per cent for a seven-year low.

Complaint statistics July to September 2014

16 Dec 2014

The TIO recorded 30,539 new complaints in July-September 2014, the lowest reported in seven years.

NBN update

16 Dec 2014

NBN-related complaints decreased since July 2014

Critical friends group advises on disability issues

16 Dec 2014

Deaf consumers tell TIO of difficulties in dealing with telcos

Ombudsman meets with small telcos

16 Dec 2014

Providers outside the “top 10” had an opportunity to provide feedback.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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