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Planet ISP complies with TIO determination

08 May 2015

TIO member Planet ISP has complied with a determination issued by the Ombudsman in May 2014 to refund more than $5,000 worth of unauthorised international calls made from a stolen mobile.

Case study: disclosure of a silent number in an online directory

08 May 2015

Alex rang the TIO because his personal information was published in an online directory, despite having a silent number. 

Privacy Awareness Week: 3-9 May 2015

08 May 2015

The TIO was pleased to support Privacy Awareness Week 2015, which promotes privacy awareness across organisations in Australia.

TIO Board report – April 2015

08 May 2015

In the first three months of 2015, the Board of TIO Limited has been busy with committee work, the appointment of two new Directors and planning the TIO’s 2015-16 budget.

Complaints by state January - March 2015

07 May 2015

Victoria and the ACT had the most complaints in proportion to their population, each with 1.5 complaints per 1,000 people. 

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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International mobile roaming

Alex Baxter* received a bill for $7,133.74 from his provider, Gold Phones*, after using his phone while travelling in Argentina.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614