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Latest news

Listening to Deaf consumers

17 Jun 2015

Over the past nine months, the TIO embarked on visits to all state deaf societies to listen to their issues and provide information about our service. This initiative was at the suggestion of the TIO’s Critical Friends Group. 

Protections against unfair contract terms for small businesses

17 Jun 2015

Currently, Australian Consumer Law protects consumers against unfair contract terms in standard form contracts. The government has committed to extend these protections to include Australian small businesses.

Spreading the word - TIO hosts Indonesian delegation

17 Jun 2015

Each year, the TIO attends dozens of community events across Australia to raise awareness about our work. We share information about how we help resolve complaints between consumers, small businesses and their telco providers.

TIO launches toolkit to assist Indigenous consumers

19 May 2015

A kit with resources aimed at community workers in remote Indigenous communities was launched by the Telecommunications Industry Ombudsman in Canberra yesterday.

Complaint statistics January - March 2015

08 May 2015

We recorded 33,141 new complaints from January to March 2015. While this is 12.1 per cent higher than the previous quarter, the number is still lower than the number of new complaints recorded in the same quarter in 2014 - by 8.6 per cent - or any other January-March quarters since 2007. 

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Investigating a business loss claim

Jane Romano’s* business moved premises in October 2017 and contracted with Pearl Phones* to connect new landline and internet services.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614