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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Complaint statistics October-December 2014

16 Mar 2015

We recorded 29,560 new complaints from October to December 2014, 3.2 per cent fewer than the previous quarter.

Case study: a small business with a big bill

16 Mar 2015

Pam contacted us about $120,000 dispute for charges that her provider had not billed on time.

2013-14 complaints in context

16 Mar 2015

Consumers made 275.5 complaints to the TIO for every hundred thousand services in operation in Australia in 2013-14. 

Complaints by state October-December 2014

16 Mar 2015

Victoria was the state with the most complaints in October-December 2014, in proportion to its population.

Ombudsman welcomes direction to non-compliant telcos

22 Jan 2015

Telecommunications Industry Ombudsman Simon Cohen has welcomed a direction from the telco regulator to two companies to join the TIO Scheme. 

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