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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Complaints by state January - March 2015

07 May 2015

Victoria and the ACT had the most complaints in proportion to their population, each with 1.5 complaints per 1,000 people. 

Proposed response to reduced TIO demand

27 Mar 2015

The TIO has commenced consultation with its staff on a proposal to reduce staff numbers to significantly reduce operating costs and increase efficiency.

Complaint statistics October-December 2014

16 Mar 2015

We recorded 29,560 new complaints from October to December 2014, 3.2 per cent fewer than the previous quarter.

Case study: a small business with a big bill

16 Mar 2015

Pam contacted us about $120,000 dispute for charges that her provider had not billed on time.

2013-14 complaints in context

16 Mar 2015

Consumers made 275.5 complaints to the TIO for every hundred thousand services in operation in Australia in 2013-14. 

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614