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05 Feb 2019
The Telecommunications Industry Ombudsman receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. This new Systemic Spotlight explores the issue and how the Telecommunications Industry Ombudsman has worked with service providers to improve security and protect consumers.
16 Jan 2019
Scams work because victims provide their personal information to the scammer so a scammer can impersonate them. It is vitally important you are vigilant with your personal information, especially when someone you don’t know is asking for it.
09 Apr 2018
Telecommunications Industry Ombudsman, Judi Jones, today gave a speech exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.