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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


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Options Paper on Possible Amendments to Constitution of Telecommunications Industry Ombudsman Limited (TIO Limited)

20 May 2019

In response to the governance recommendations released in part A report of the Telecommunications Consumer Safeguards Review, the Board of the Telecommunications Industry Ombudsman (TIO) is seeking stakeholder responses to an Options Paper on possible amendments to the Constitution of TIO Limited.

Systemic Insight Report: Sales Practices Driving Consumer Debt

26 Feb 2019

The Systemic Insight “Sales Practices Driving Consumer Debt”, shares the Telecommunication Industry Ombudsman’s recommendations on how providers could improve their selling practices to reduce consumer financial over-commitment and debt.

Systemic Spotlight: Reducing fraudsters' theft of mobile numbers

05 Feb 2019

The Telecommunications Industry Ombudsman receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. This new Systemic Spotlight explores the issue and how the Telecommunications Industry Ombudsman has worked with service providers to improve security and protect consumers.

Scam warning: If in doubt, don’t give your personal details out

16 Jan 2019

Scams work because victims provide their personal information to the scammer so a scammer can impersonate them. It is vitally important you are vigilant with your personal information, especially when someone you don’t know is asking for it.

Systemic Insight: Loss of telephone numbers during migration to the NBN

18 Jul 2018

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614