For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.
20 May 2019
In response to the governance recommendations released in part A report of the Telecommunications Consumer Safeguards Review, the Board of the Telecommunications Industry Ombudsman (TIO) is seeking stakeholder responses to an Options Paper on possible amendments to the Constitution of TIO Limited.
26 Feb 2019
The Systemic Insight “Sales Practices Driving Consumer Debt”, shares the Telecommunication Industry Ombudsman’s recommendations on how providers could improve their selling practices to reduce consumer financial over-commitment and debt.
05 Feb 2019
The Telecommunications Industry Ombudsman receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. This new Systemic Spotlight explores the issue and how the Telecommunications Industry Ombudsman has worked with service providers to improve security and protect consumers.
16 Jan 2019
Scams work because victims provide their personal information to the scammer so a scammer can impersonate them. It is vitally important you are vigilant with your personal information, especially when someone you don’t know is asking for it.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.