Customers of OneTelecom, OneSeniors and iBoss were acquired on Thursday 8 May by Vocus Communications Ltd (Vocus).
Information provided to the TIO
Vocus has advised that it has been unable to make arrangements to restore the services of customers it acquired, and these services will remain disconnected.
Customers of OneTelecom and OneSeniors will need to seek new services.
iBoss customers should contact Vocus directly.
Information from Vocus is available on the Vocus website.
Consumers who immediately need a working service, for example for medical reasons or to conduct business, are recommended to apply for a new service as soon as possible and to make interim arrangements to mitigate any possible connection delays with the new service.
Where services have been disconnected, consumers’ phone numbers may have been placed in quarantine, which means they can request but are not guaranteed to have the number reassigned to them when they are reconnected.
The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss and One Telecom entering administration. We apologise for any inconvenience caused to any consumers who have had difficulty contacting us.