Conec2 has advised us that it went into administration on Friday, 9 May 2014.The appointed administrators are Jirsch Sutherland.
If you have a complaint about a Conec2 service that you have been unable to resolve with Conec2 or the administrators, you can contact us.
If you immediately need a working service, for example for medical reasons or to conduct business, we recommend that you arrange for a new or temporary service as soon as possible.
Where services have been disconnected, consumers' phone numbers may have been placed in quarantine. This means that consumers can request but are not guaranteed to have the number reassigned to them when they are reconnected.
How we can help
The TIO is limited in the help it can offer consumers to resolve any complaints at this stage. We have contacted administrators Jirsch Sutherland to determine if any transition arrangements will be put in place to handle these complaints or restore services. If you urgently need a service, we recommend that you arrange for a new or temporary service as soon as possible.
The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, One Telecom and Conec2 entering administration. We apologise for any inconvenience caused to any consumers who have had difficulty contacting us.