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Update for Conec2 customers

12 May 2014

Conec2 has advised us that it went into administration on Friday, 9 May 2014.The appointed administrators are Jirsch Sutherland.

If you have a complaint about a Conec2 service that you have been unable to resolve with Conec2 or the administrators, you can contact us.

Urgent services

If you immediately need a working service, for example for medical reasons or to conduct business, we recommend that you arrange for a new or temporary service as soon as possible.

Where services have been disconnected, consumers' phone numbers may have been placed in quarantine. This means that consumers can request but are not guaranteed to have the number reassigned to them when they are reconnected.

How we can help

The TIO is limited in the help it can offer consumers to resolve any complaints at this stage. We have contacted administrators Jirsch Sutherland to determine if any transition arrangements will be put in place to handle these complaints or restore services. If you urgently need a service, we recommend that you arrange for a new or temporary service as soon as possible.

The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, One Telecom and Conec2 entering administration. We apologise for any inconvenience caused to any consumers who have had difficulty contacting us.

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Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614