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Understanding Financial Difficulty in WA

19 October 2017

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The "Understanding Financial Difficulty in Western Australia" report is presented in partnership with the Financial Counsellors Association of Western Australia and the Telecommunications Industry Ombudsman.

In August and September 2017, professionals working with those facing financial hardship throughout Western Australia were surveyed. These staff demonstrate frontline expertise and experience over a considerable number of years. As well as understanding the challenges of financial hardship, the financial counsellors are also knowledgeable on the particular issues facing Western Australians. Those surveyed are all members of Financial Counsellors Association of Western Australia.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614