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Terms of Reference change

23 August 2017

The Telecommunications Industry Ombudsman is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network. This complexity has given rise to a number of unique challenges in resolving complaints between consumers and telecommunications retail service providers (RSPs).

The Telecommunications Industry Ombudsman is proposing to amend the Terms of Reference to:

  • reflect the legislative requirement for carriers and intermediaries in the supply of telecommunications services (such as aggregators) to belong to the Telecommunications Industry Ombudsman
  • strengthen the obligation on members to provide information requested by the Telecommunications Industry Ombudsman in order to resolve a complaint
  • strengthen the obligation on members to cooperate with Telecommunications Industry Ombudsman decisions.

More detail can be found in the Consultation Paper and the marked up Telecommunications Industry Ombudsman Terms of Reference - Aug 2017 . The Consultation Paper explains the proposed changes to the Telecommunications Industry Ombudsman’s Terms of Reference and the reasons for the changes.

The Telecommunications Industry Ombudsman is inviting comment on these changes. Submissions can be made until Monday 11 September 2017 by emailing StakeholderEngagement@tio.com.au.

PDF List:

Consultation Paper - Changes to Telecommunications Industry Ombudsman Terms of Reference - Aug 2017

Changes to Telecommunications Industry Ombudsman Terms of Reference - marked up - Aug 2017

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