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Systemic Spotlight: Reducing fraudsters' theft of mobile numbers

05 February 2019

The Telecommunications Industry Ombudsman receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. This new Systemic Spotlight explores the issue and how the Telecommunications Industry Ombudsman has worked with service providers to improve security and protect consumers.

The publication highlights how our systemic investigation power allows The Telecommunications Industry Ombudsman to identify issues with the telecommunications industry’s processes or practices which may cause detriment to residential consumers and small businesses.

By raising awareness and working with providers, the Telecommunications Industry Ombudsman drives improvements in service delivery which benefits consumers and the telecommunications industry.

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Kevin felt he had been misled and pressured by his provider to get a new phone, when he went to his local store to renew his contract.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614