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Systemic Insight: Loss of telephone numbers during migration to the NBN

18 July 2018

The Telecommunications Industry Ombudsman is committed to providing systemic insights to improve industry practices that give rise to telecommunications consumer complaints. In addition to working with individual providers to improve these practices, we will publish Systemic Insight papers that raise awareness of industry-wide issues and identify measures that providers can take to reduce consumer detriment.

The first of these papers calls on telecommunications service providers to take steps to reduce the incidence and impact of telephone number loss as consumers transition to the NBN.

The Telecommunications Industry Ombudsman thanks the members who contributed views referred to in the paper.

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