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Privacy Awareness Week: 3-9 May 2015

08 May 2015

Privacy Awareness Week 2015 is an initiative of the Asia-Pacific Privacy Authorities, which includes the Office of the Australian Information Commissioner (OAIC). The OAIC has a range of privacy guides and fact sheets that help organisations protect privacy and personal information. 


TIO’s role in privacy related complaints

The TIO became the first external dispute resolution (EDR) scheme recognised by the Australian Information Commissioner to “receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of TIO members that may be an interference with the privacy of an individual .” 

The TIO provides regular reports to the OAIC about privacy related complaints that we receive and resolve each quarter. 

These complaints include issues about listing of credit defaults where there is a disputed debt, where the provider fails to warn the consumer prior to listing the debt with a credit reporting body, and where the provider fails to update a credit default listing once payment has been made or to remove or correct the listing if it is incorrect. 

Credit default issues decreased in Quarter 3 of 2014-15 to 1,260 compared to 1,399 issues registered in Quarter 2 of 2014-15. This is a continuation of the downward trend in issues relating to credit defaults over the last four quarters. 

Other privacy related complaints include issues about the disclosure of personal information when a silent number is disclosed, the disclosure or use of personal information in other circumstances, and access to or accuracy of, consumer personal information held by providers.

These types of privacy issues have remained steady over the past two quarters, with 762 issues recorded in Quarter 3 of 2014-15 compared to 761 issues registered during Quarter 2 of 2014-15.


Recent Posts:

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614