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Judi Jones CommsDay Speech 2018

09 April 2018

Judi Jones CommsDay Speech 2018

Telecommunications Industry Ombudsman, Judi Jones, today gave a speech exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints. Read the speech here.

Read the "Understanding Phone and Internet Issues in Australia" report.

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International mobile roaming

Alex Baxter* received a bill for $7,133.74 from his provider, Gold Phones*, after using his phone while travelling in Argentina.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614