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Consumers have longer to lodge complaints with telco Ombudsman

01 July 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

Consumers can now make complaints about issues that they became aware of up to two years before contacting the TIO, up from one year.

The Ombudsman will also have the discretion to investigate complaints that consumers became aware of up to six years before contacting the TIO, up from two years.

“This change will increase the accessibility of the TIO to Australian telecommunications consumers,” Ombudsman Simon Cohen said. “This includes, in particular, consumers who are in financial hardship and those who are the subject of default listings.”

Read the full media release

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Phone and Internet Bundle

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A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614