He told us that at first the line was noisy during calls, and some months later, it stopped working altogether. He reported the fault to his provider, which told him it needed to lay 40 metres of cable in his town to restore the service.
When we referred Wally’s complaint back to the provider, it offered him a mobile phone, which didn’t work because reception in the area was poor.
The provider restored Wally’s service almost a year after he first contacted us. It liaised with the power company to lay new cable and cut down some trees to clear the interference on the line. It also applied an electronic filter to reduce an underlying hum on Wally’s line.