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ACMA and TIO sign new Memorandum of Understanding

12 December 2013

 The Australian Communications and Media Authority (ACMA) and the Telecommunications Industry Ombudsman (TIO) have refreshed their Memorandum of Understanding with a view to working together more seamlessly in delivering better outcomes for Australian telecommunications consumers and an improved industry.

"The revised MoU consolidates a streamlined process for referrals and exchange of information that has been in development since the new Telecommunications Consumer Protections Code came into effect," said ACMA Chairman, Chris Chapman (below left).

Ombudsman Simon Cohen welcomed the new arrangements, saying the MOU reflects the already close working relationship between the two agencies.

"The renewed MoU provides clear arrangements so that compliance and enforcement issues arising from complaints made to the TIO can be promptly referred to the Regulator for consideration," Mr Cohen said.

Chris Chapman and Simon Cohen sign Memorandum of Understanding

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