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15 May update for Conec2 customers

15 May 2014

Following Conec2 going into administration on Friday, 9 May 2014, administrators Jirsch Sutherland have advised that all Conec2 customers will need to seek new services

Urgent services

Consumers who need a service for medical reasons are encouraged to seek one as soon as possible.

Will I be able to keep my number?

Where services have been disconnected, consumers' phone numbers may have been placed in quarantine, which means they can request but are not guaranteed to have the number reassigned to them when they are reconnected.

How we can help

The TIO is limited in the help it can offer consumers to resolve any complaints at this stage.

People whose services are disconnected should seek new services as soon as possible. If you have difficulties in having your services reconnected with your new provider, or if there are unresolved billing issues with your Conec2 service, you can contact us for further assistance.    

Recent Posts:

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614