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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Systemic Spotlight: Reducing fraudsters' theft of mobile numbers

05 Feb 2019

The Telecommunications Industry Ombudsman receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. This new Systemic Spotlight explores the issue and how the Telecommunications Industry Ombudsman has worked with service providers to improve security and protect consumers.

Scam warning: If in doubt, don’t give your personal details out

16 Jan 2019

Scams work because victims provide their personal information to the scammer so a scammer can impersonate them. It is vitally important you are vigilant with your personal information, especially when someone you don’t know is asking for it.

Systemic Insight: Loss of telephone numbers during migration to the NBN

18 Jul 2018

Six Month Update Published Today

17 Apr 2018

Judi Jones CommsDay Speech 2018

09 Apr 2018

Telecommunications Industry Ombudsman, Judi Jones, today gave a speech exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Disputed credit default listing

case study - credit listing

Rachel applied for a personal loan but her application was rejected because she had a default listing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614