Phone and internet complaints turning a corner

17 Oct 2018

Residential consumers and small businesses made 167,831 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2017 to 30 June 2018).

Systemic Insight: Loss of telephone numbers during migration to the NBN

18 Jul 2018

Six Month Update Published Today

17 Apr 2018

Judi Jones CommsDay Speech 2018

09 Apr 2018

Telecommunications Industry Ombudsman, Judi Jones, today gave a speech exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints.

Vulnerable Queenslanders struggle with phone and internet issues

09 Mar 2018

New research undertaken by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland shows that almost half of community legal workers in that state are seeing clients burdened by phone and internet issues every week.