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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Stakeholders invited to participate in Telecommunications Industry Ombudsman review

22 May 2017

The Telecommunications Industry Ombudsman is undergoing its five-yearly independent review. The review involves a public consultation and invites submissions from its range of stakeholders.

TIO Limited seeks three Directors

09 Sep 2016

The Board is seeking to appoint three new Directors due to vacancies arising in early 2017.  Vacancies exist for a Director with consumer experience, an Independent Director with not-for-profit governance experience and a Director with industry experience.

TIO proud partner of Privacy Awareness Week

19 May 2016

The TIO is proud to partner with the Office of the Australian Information Commissioner (OAIC) in raising awareness about privacy from 15 to 21 May 2016.

A message from the new Ombudsman

29 Apr 2016

I am delighted to be in Australia and excited to begin this role as Telecommunications Industry Ombudsman after 14 years as New Zealand’s Electricity and Gas Complaints Commissioner. 

Complaint statistics January-March 2016

29 Apr 2016

Consumers made 31,297 new complaints to the TIO in the January-March 2016 quarter. This was a 32.8 per cent increase in complaints from the previous quarter, but a 5.6 per cent decrease from the same time last year.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

Contracts

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

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