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Systemic Insight Report: Sales Practices Driving Consumer Debt

26 Feb 2019

The Systemic Insight “Sales Practices Driving Consumer Debt”, shares the Telecommunication Industry Ombudsman’s recommendations on how providers could improve their selling practices to reduce consumer financial over-commitment and debt.

Systemic Spotlight: Reducing fraudsters' theft of mobile numbers

05 Feb 2019

The Telecommunications Industry Ombudsman receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. This new Systemic Spotlight explores the issue and how the Telecommunications Industry Ombudsman has worked with service providers to improve security and protect consumers.

Scam warning: If in doubt, don’t give your personal details out

16 Jan 2019

Scams work because victims provide their personal information to the scammer so a scammer can impersonate them. It is vitally important you are vigilant with your personal information, especially when someone you don’t know is asking for it.

Systemic Insight: Loss of telephone numbers during migration to the NBN

18 Jul 2018

Six Month Update Published Today

17 Apr 2018

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614