We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.
For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.
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09 Nov 2017
The Australian Competition and Consumer Commission (ACCC) has announced Telstra and Belong have agreed to offer remedies to customers who signed up for National Broadband Network (NBN) speed plans that could not achieve the advertised speeds.
25 Oct 2017
On 26 September 2017, the Telecommunications Industry Ombudsman Board adopted changes to the organisation’s Terms of Reference.
19 Oct 2017
Understanding Financial Difficulty in Western Australia report.
18 Oct 2017
The 2016-2017 Annual Report for the Telecommunications Industry Ombudsman was released on 18 October.
23 Aug 2017
The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.