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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

ACCC undertakings relating to NBN speeds

22 Dec 2017

The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).

Revised Terms of Reference published today

25 Oct 2017

On 26 September 2017, the Telecommunications Industry Ombudsman Board adopted changes to the organisation’s Terms of Reference.

Understanding Financial Difficulty in WA

19 Oct 2017

Understanding Financial Difficulty in Western Australia report.

2017 Annual Report released

18 Oct 2017

The 2016-2017 Annual Report for the Telecommunications Industry Ombudsman was released on 18 October.

Terms of Reference change

23 Aug 2017

The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614