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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

13 per cent drop in telco complaints in context

08 Feb 2016

Complaints as a proportion of telcos’ services in operation (SIO) were almost 13 per cent lower in the December quarter 2015 and 27 per cent lower compared to the same time the previous year, according to the telecommunications Complaints in Context report, released today.

Geoff Nicholson joins TIO Board

21 Jan 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes a new member to its Board of Directors today.

Telco complaints in context decrease 15 per cent

15 Dec 2015

Complaints as a proportion of telcos’ services in operation dropped a further 15 per cent in the September quarter, according to the Telecommunications Complaints in Context report, released today.

Judi Jones appointed new Telecommunications Industry Ombudsman

15 Dec 2015

The Board of the Telecommunications Industry Ombudsman Limited today announced the appointment of Ms Judi Jones as the new Ombudsman.

Ms Jones will assume responsibilities in March 2016 and will succeed Mr Simon Cohen, who has taken up a senior role with the Victorian Government.

Slow data tops internet complaints

15 Dec 2015

Slow data speed was the top reason internet users made complaints to the Telecommunications Industry Ombudsman (TIO) in July-September 2015, according to the TIO’s quarterly statistics, released today.

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Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

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