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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Internet and NBN complaints rise from Australian consumers as mobile complaints fall

16 Nov 2016

Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016). In this period, new complaints about mobile services fell, however internet and National Broadband Network (NBN) related complaints both rose significantly.

Contextualised complaints fall in July-September quarter amid mixed results for telcos

26 Oct 2016

Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Quarterly figures increase, year-on-year results improve

28 Jul 2016

Telco complaints to the TIO as a proportion of services in operation dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Complaints increase in January-March but down overall

30 Apr 2016

Consumers made 31,297 new complaints to the Telecommunications Industry Ombudsman in the January-March 2016 quarter, the TIO reports today.

Quarterly figures up while year on year improvement continues

22 Apr 2016

Telco complaints as a proportion of services in operation (SIO) increased 29 per cent in January-March 2016, but dropped 13.8 per cent from the same time last year. The results were released today in the Complaints in Context report by the Telecommunications Industry Ombudsman and Communications Alliance.

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Phone and Internet Services In A New Home

Phone and internet services in a new home

Anita wanted to transfer internet services to her new address.

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