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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Contextualised complaints fall in July-September quarter amid mixed results for telcos

26 Oct 2016

Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Quarterly figures increase, year-on-year results improve

28 Jul 2016

Telco complaints to the TIO as a proportion of services in operation dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Complaints increase in January-March but down overall

30 Apr 2016

Consumers made 31,297 new complaints to the Telecommunications Industry Ombudsman in the January-March 2016 quarter, the TIO reports today.

Quarterly figures up while year on year improvement continues

22 Apr 2016

Telco complaints as a proportion of services in operation (SIO) increased 29 per cent in January-March 2016, but dropped 13.8 per cent from the same time last year. The results were released today in the Complaints in Context report by the Telecommunications Industry Ombudsman and Communications Alliance.

Lowest telco complaints in 9 years

18 Feb 2016

New complaints to the Telecommunications Industry Ombudsman (TIO) in October-December 2015 were at the lowest level since July-September 2006, according to TIO statistics released today.

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Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

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