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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Telecommunications Industry Ombudsman supports ‘walk away’ campaign

19 Jul 2017

The Telecommunications Industry Ombudsman welcomes the Victorian government’s “It’s Ok to Walk Away” campaign launched today, and the government’s commitment to empowering Koori consumers to identify high pressure sales tactics.

Update on Complaints about Phone and Internet Services 1 July to 31 December 2016

10 May 2017

Residential consumers and small businesses made 65,970 complaints to the Telecommunications Industry Ombudsman about their landline, mobile or internet services between 1 July and 31 December 2016.

Telecommunications financial hardship guide updated

01 May 2017

A second version of Responding to Customers in Financial Hardship: Principles and Practices for Telecommunications Service Providers was released today following a consultative process including telecommunications industry and financial counselling representatives with the assistance of the Telecommunications Industry Ombudsman.

Complaints in Context Increase during October to December 2016

03 Feb 2017

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 6.4 complaints per 10,000 for the period October to December 2016.

Michael Lavarch and John Lindsay join Telecommunications Industry Ombudsman Board

22 Dec 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members to its Board of Directors in February 2017, following a recruitment process that began in September 2016.

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Phone and Internet Services In A New Home

Phone and internet services in a new home

Anita wanted to transfer internet services to her new address.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614