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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Update on Complaints about Phone and Internet Services 1 July to 31 December 2016

10 May 2017

Residential consumers and small businesses made 65,970 complaints to the Telecommunications Industry Ombudsman about their landline, mobile or internet services between 1 July and 31 December 2016.

Telecommunications financial hardship guide updated

01 May 2017

A second version of Responding to Customers in Financial Hardship: Principles and Practices for Telecommunications Service Providers was released today following a consultative process including telecommunications industry and financial counselling representatives with the assistance of the Telecommunications Industry Ombudsman.

Complaints in Context Increase during October to December 2016

03 Feb 2017

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 6.4 complaints per 10,000 for the period October to December 2016.

Michael Lavarch and John Lindsay join Telecommunications Industry Ombudsman Board

22 Dec 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members to its Board of Directors in February 2017, following a recruitment process that began in September 2016.

Internet and NBN complaints rise from Australian consumers as mobile complaints fall

16 Nov 2016

Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016). In this period, new complaints about mobile services fell, however internet and National Broadband Network (NBN) related complaints both rose significantly.

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Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

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