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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Geoff Nicholson joins TIO Board

21 Jan 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes a new member to its Board of Directors today.

Telco complaints in context decrease 15 per cent

15 Dec 2015

Complaints as a proportion of telcos’ services in operation dropped a further 15 per cent in the September quarter, according to the Telecommunications Complaints in Context report, released today.

Judi Jones appointed new Telecommunications Industry Ombudsman

15 Dec 2015

The Board of the Telecommunications Industry Ombudsman Limited today announced the appointment of Ms Judi Jones as the new Ombudsman.

Ms Jones will assume responsibilities in March 2016 and will succeed Mr Simon Cohen, who has taken up a senior role with the Victorian Government.

Slow data tops internet complaints

15 Dec 2015

Slow data speed was the top reason internet users made complaints to the Telecommunications Industry Ombudsman (TIO) in July-September 2015, according to the TIO’s quarterly statistics, released today.

TIO complaints in context lowest in 18 months

12 Nov 2015

Complaints made to the TIO as a proportion of telcos’ services in operation are at their lowest rate in 18 months, according to the Telecommunications Complaints in Context report released today.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614