Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Telco complaints drop to seven-year low

16 Dec 2014

The Telecommunications Industry Ombudsman (TIO) received 30,539 new complaints in July-September 2014, the lowest number in seven years, according to TIO Talks, released today.

TIO welcomes regulator action on telco non-compliance

10 Dec 2014

The Telecommunications Industry Ombudsman (TIO) has welcomed the Australian Communications and Media Authority’s (ACMA) direction to telco Planet ISP to comply with an Ombudsman determination and direction that it refund a consumer $5,115.

TIO reports on NBN-related complaints

22 Oct 2014

The Telecommunications Industry Ombudsman has reported for the first time on NBN-related complaints in its Annual Report, released today.

TIO welcomes ACMA action on consumer code breach

22 Oct 2014

The TIO has welcomed the Australian Communications and Media Authority's (ACMA) direction to Sure Telecom Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code.

Complaints to TIO continue to reduce

16 Sep 2014

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 Next

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614