For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.
09 Nov 2017
The Australian Competition and Consumer Commission (ACCC) has announced Telstra and Belong have agreed to offer remedies to customers who signed up for National Broadband Network (NBN) speed plans that could not achieve the advertised speeds.
27 Oct 2017
Residential consumers, small businesses and telecommunications providers will benefit from changes to the Telecommunications Industry Ombudsman’s Terms of Reference, introduced Wednesday 25 October, 2017.
05 Mar 2018
Financial counsellors across Western Australia have identified a range of financial challenges faced by their clients living in the state, a new report from the Telecommunications Industry Ombudsman and Financial Counsellors Association of Western Australia (FCAWA), highlights today (23 October 2017).
18 Oct 2017
Australian residential consumers and small businesses made 158,016 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2016 to 30 June 2017). In this period, complaints about landline phones, mobile phones and internet services increased by 41.1 per cent.
08 Aug 2017
Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 9.0 complaints per 10,000 for report participants, for the period April to June 2017.