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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

TPG offer remedies to customers for slow NBN speeds

20 Dec 2017

The Australian Competition and Consumer Commission (ACCC) has announced TPG will offer remedies to nearly 8,000 of its customers who were misled about maximum speeds they could achieve on certain TPG NBN plans.

ACCC action against Optus for allegedly misleading customers about moving to the NBN

15 Dec 2017

The action by the Australian Competition and Consumer Commission (ACCC) to take Optus to court for allegedly misleading customers about the need to move quickly from its existing HFC network to the National Broadband Network (NBN) shows that consumers need adequate notice before their service is cut off.

Telecommunications Industry Ombudsman Independent Review released

15 Dec 2017

Telecommunications Industry Ombudsman Independent Review released

Optus’s enforceable undertaking to the ACCC on NBN speeds

11 Dec 2017

The Australian Competition and Consumer Commission (ACCC) has announced Optus has agreed to offer remedies to customers who signed up for National Broadband Network (NBN) plans that could not achieve the advertised speeds.

Telstra’s enforceable undertaking to the ACCC on NBN speeds

09 Nov 2017

The Australian Competition and Consumer Commission (ACCC) has announced Telstra and Belong have agreed to offer remedies to customers who signed up for National Broadband Network (NBN) speed plans that could not achieve the advertised speeds.

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Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614