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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

TIO complaints down year-on-year, but landline and internet complaints increase

12 May 2015

The TIO recorded 33,141 new complaints from January to March 2015, a 12.1 per cent rise on the previous quarter, but a reduction of 8.6 per cent on the same quarter in 2014, according to Telecommunications Industry Ombudsman (TIO) figures released today.

Landline, internet and NBN-related complaints rise

07 May 2015

New complaints about landlines, internet and NBN-related complaints have all increased this quarter, according Telecommunications Industry Ombudsman (TIO) figures released today.

TIO reduces workforce

15 Apr 2015

The Telecommunications Industry Ombudsman (TIO) announced today that it will reduce its workforce by a further 10 per cent, in response to an ongoing decline in telco complaints.

TIO complaints per provider decrease 4.5 per cent

30 Mar 2015

Telco complaints as a proportion of providers’ services decreased for the fourth quarter in a row, according to the Telecommunications Complaints in Context report released today.

Telco complaints drop to 8-year low

17 Mar 2015

Telecommunications complaints have hit an 8-year low, according to figures released by the TIO today.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

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