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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Telecommunications Industry Ombudsman Independent Review released

15 Dec 2017

Telecommunications Industry Ombudsman Independent Review released

Optus’s enforceable undertaking to the ACCC on NBN speeds

11 Dec 2017

The Australian Competition and Consumer Commission (ACCC) has announced Optus has agreed to offer remedies to customers who signed up for National Broadband Network (NBN) plans that could not achieve the advertised speeds.

Telstra’s enforceable undertaking to the ACCC on NBN speeds

09 Nov 2017

The Australian Competition and Consumer Commission (ACCC) has announced Telstra and Belong have agreed to offer remedies to customers who signed up for National Broadband Network (NBN) speed plans that could not achieve the advertised speeds.

Changes to powers bring all parties into the complaint resolution process

27 Oct 2017

Residential consumers, small businesses and telecommunications providers will benefit from changes to the Telecommunications Industry Ombudsman’s Terms of Reference, introduced Wednesday 25 October, 2017.

Complex Range of Problems Causing Financial Difficulty in Western Australia

05 Mar 2018

Financial counsellors across Western Australia have identified a range of financial challenges faced by their clients living in the state, a new report from the Telecommunications Industry Ombudsman and Financial Counsellors Association of Western Australia (FCAWA), highlights today (23 October 2017).

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614