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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

ACMA's proposed new rules to better protect consumers migrating to the NBN

15 Mar 2018

The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s (ACMA) intention to impose new rules to better protect consumers migrating to the National Broadband Network (NBN).

Nearly 50 per cent of Queensland’s Community Legal Sector Workers Hear About Phone and Internet Issues Every Week

08 Mar 2018

Almost half of Queensland’s community legal sector workers have reported hearing from their clients about a phone or internet problem every week, a new report published jointly by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland, highlights today (Friday 9 March 2018).

Andrew Sheridan joins Telecommunications Industry Ombudsman Board

26 Feb 2018

Andrew Sheridan will join the Telecommunications Industry Ombudsman Board as a director with industry experience, replacing David Epstein who is retiring from the TIO Board.

Support for Residential Consumers and Small Businesses in NBN ready for service areas

15 Jan 2018

Residential consumers and small businesses who experience connection issues or associated problems when migrating to the national broadband network should talk directly to their service provider as early as possible.

Response to the ACMA's new rules to better protect consumers migrating to the NBN

21 Dec 2017

The Telecommunications Industry Ombudsman supports the Australian Communications and Media Authority’s (ACMA) intention to impose new rules to better protect consumers migrating to the national broadband network.

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Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614