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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Dodo, iPrimus and Commander offer remedies to customers for slow NBN speeds

23 Mar 2018

iiNet and Internode offer remedies to customers for slow NBN speeds

20 Mar 2018

The Australian Competition and Consumer Commission (ACCC) has announced iiNet and Internode have agreed to offer remedies to their customers who were misled about maximum speeds they could achieve on certain NBN plans.

ACMA's proposed new rules to better protect consumers migrating to the NBN

15 Mar 2018

The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s (ACMA) intention to impose new rules to better protect consumers migrating to the National Broadband Network (NBN).

Nearly 50 per cent of Queensland’s Community Legal Sector Workers Hear About Phone and Internet Issues Every Week

08 Mar 2018

Almost half of Queensland’s community legal sector workers have reported hearing from their clients about a phone or internet problem every week, a new report published jointly by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland, highlights today (Friday 9 March 2018).

Andrew Sheridan joins Telecommunications Industry Ombudsman Board

26 Feb 2018

Andrew Sheridan will join the Telecommunications Industry Ombudsman Board as a director with industry experience, replacing David Epstein who is retiring from the TIO Board.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614