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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Michael Lavarch and John Lindsay join Telecommunications Industry Ombudsman Board

22 Dec 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members to its Board of Directors in February 2017, following a recruitment process that began in September 2016.

Internet and NBN complaints rise from Australian consumers as mobile complaints fall

16 Nov 2016

Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016). In this period, new complaints about mobile services fell, however internet and National Broadband Network (NBN) related complaints both rose significantly.

Contextualised complaints fall in July-September quarter amid mixed results for telcos

26 Oct 2016

Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Quarterly figures increase, year-on-year results improve

28 Jul 2016

Telco complaints to the TIO as a proportion of services in operation dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Complaints increase in January-March but down overall

30 Apr 2016

Consumers made 31,297 new complaints to the Telecommunications Industry Ombudsman in the January-March 2016 quarter, the TIO reports today.

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Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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