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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Record-keeping rules and complaint handling standards announced by the ACMA

07 Jun 2018

The Telecommunications Industry Ombudsman notes the record-keeping rules and complaint handling standards have been announced by the Australian Communications and Media Authority.

Six Month Update Published Today

17 Apr 2018

One in two Australians highlight an issue with their phone or internet service

09 Apr 2018

Nearly 10 million Australians have experienced a problem with their phone or internet service, the Telecommunications Industry Ombudsman will announce at the Comms Day Summit today (16.00 pm, 9 April 2018).

Dodo, iPrimus and Commander offer remedies to customers for slow NBN speeds

23 Mar 2018

iiNet and Internode offer remedies to customers for slow NBN speeds

20 Mar 2018

The Australian Competition and Consumer Commission (ACCC) has announced iiNet and Internode have agreed to offer remedies to their customers who were misled about maximum speeds they could achieve on certain NBN plans.

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Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614