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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Statement on ACMA’s Compliance and Enforcement Statement of Approach

22 Aug 2018

Commenting on the ACMA’s Compliance and Enforcement statement of approach announced today (22/08/2028), Ombudsman Judi Jones says, “Residential consumers and small businesses want to migration from their old phone or internet service to a service delivered over the National Broadband Network to go well.

Free and independent complaint handling key to addressing telco consumer dissatisfaction

15 Aug 2018

The Telecommunications Industry Ombudsman and Board has welcomed the opportunity to contribute to the review of the Consumer Safeguards.

Telecommunications Industry Ombudsman response to Consumer Safeguards Review

05 Jul 2018

The Telecommunications Industry Ombudsman and the Chairman of the Board look forward to contributing to the Telecommunications Consumer Safeguards Review based on our extensive experience.

Telecommunications Industry Ombudsman welcomes Telecommunications Industry Standards

22 Jun 2018

Telecommunications Industry Ombudsman welcomes Telecommunications Industry Standards

Statement from Telecommunications Industry Ombudsman regarding Optus Sport Subscription

20 Jun 2018

Consumers who have experienced issues with streaming the FIFA World Cup using an Optus Sport subscription, should talk to Optus to resolve their complaint.

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Phone upgrades

Phone Upgrades

Kevin felt he had been misled and pressured by his provider to get a new phone, when he went to his local store to renew his contract.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614