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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Thousands of dollars drained from bank accounts after fraudsters steal mobile numbers

05 Feb 2019

Consumers are reporting having their bank accounts drained by fraudsters and their email inboxes accessed in the latest scam involving theft of mobile numbers.

Ombudsman services partner to assist drought-affected communities

29 Nov 2018

The Energy & Water Ombudsman NSW, the Telecommunications Industry Ombudsman and the newly established Australian Financial Complaints Authority will hold ‘Bring Your Bills Days’ and Community Expos in Parkes, Coonamble and Dubbo on 4, 5 and 6 December 2018.

Telecommunications Industry Ombudsman’s Response to Consumer Safeguards Review Part A: (Complaints handling and consumer redress) report

15 Nov 2018

The Board of the Telecommunications Industry Ombudsman and the Ombudsman are pleased the report on Part A of the Government’s Consumer Safeguards Review (Complaints handling and consumer redress) recognises the importance and strength of the work of the Telecommunications Industry Ombudsman in resolving complaints that residential consumers and small businesses have been unable to resolve with their provider.

Phone and internet complaints turning a corner

17 Oct 2018

Residential consumers and small businesses made 167,831 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2017 to 30 June 2018).

Statement on commencement of ACMA's telco rules

21 Sep 2018

Commenting on the enforcement of ACMA’s new telco rules being enforced from today (21 September 2018) Ombudsman Judi Jones says, “Residential consumers and small businesses want migration from their old phone or internet service to a service delivered over the National Broadband Network to go well.

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Barry’s history of payment plans and automatic pre-approval

Barry’s history of payment plans and automatic pre-approval

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