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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Ombudsman welcomes TIO reform discussion paper

04 Mar 2011

Telecommunications Industry Ombudsman (TIO) Simon Cohen has welcomed the release of a Federal Government discussion paper examining opportunities to reform the TIO scheme.

National Consumer Fraud Week provides tips on staying safe

28 Feb 2011

The importance of consumers fighting fraud at home is the theme of this year’s National Consumer Fraud Week.

Telecommunications complaints increase 9 per cent, TIO reports

25 Feb 2011

There has been a disappointing 9 per cent increase in new complaints to the Telecommunications Industry Ombudsman (TIO

New Council Chairman appointed to Telecommunications Industry Ombudsman scheme

14 Jan 2011

A new Chairman has been appointed to the Council of the Telecommunications Industry Ombudsman (TIO) scheme

Report highlights increase in complaints about landline, mobile and internet services

17 Apr 2018

Australian residential consumers and small businesses made 84,914 complaints to the Telecommunications Industry Ombudsman in the last six months of 2017 (1 July 2017 to 31 December 2017). In this period, complaints about landline, mobile and internet services, increased by 28.7 per cent compared to the same six month period in 2016.

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Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614