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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Telemarketing concerns highlighted in TIO Talks

15 Dec 2011

The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.

2011 Annual report fast facts

07 Nov 2011

Fast facts about our 2011 annual report.

Mobile phone issues drive record number of consumer complaints to the TIO

07 Nov 2011

We received a record number of complaints in 2010-11. Read about it in our 2011 annual report.

Research shows consumer resilience in solving telco complaints

14 Jul 2011

Consumers who contact the Telecommunications Industry Ombudsman (TIO) report repeated and time-consuming contacts with telecommunication service providers to try and solve their complaints.

TIO reaches agreement with Exetel

14 Jul 2011

The Telecommunications Industry Ombudsman (TIO) and Exetel Pty Ltd have reached an agreement following mediation in proceedings brought by the service provider against the alternative dispute resolution scheme, the TIO announced today.

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Phone upgrades

Phone Upgrades

Kevin felt he had been misled and pressured by his provider to get a new phone, when he went to his local store to renew his contract.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614