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20 Jun 2012
The Telecommunications Industry Ombudsman is expanding its Vision and Roles beyond dispute resolution, to deal more effectively with systemic issues. Through this new focus – reported in the June edition ofTIO Talks, released today – the TIO aims to contribute to better customer service and complaint handling within the telecommunications industry.
04 May 2012
The Telecommunications Industry Ombudsman Simon Cohen has welcomed the release of the Department of Broadband, Communications and the Digital Economy’s Reform of the Telecommunications Industry Ombudsman (TIO) report.
22 Mar 2012
The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.
28 Feb 2012
Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today.
15 Dec 2011
The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.