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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

TIO Ltd announces move to new single Board

25 Feb 2014

The Telecommunications Industry Ombudsman Ltd today voted to move from a Board and Council structure into a single Board of Directors.

Fewer mobile gripes contribute to 16% reduction in TIO complaints

16 Dec 2013

Complaints to the Telecommunications Industry Ombudsman decreased 16 per cent in July-September 2013, according to the latest issue of TIO Talks, released today.

Consumer complaints to Telco Ombudsman at a five-year low

23 Oct 2013

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13, according to the TIO annual report released today.

Consumers have longer to lodge complaints with telco Ombudsman

01 Jul 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

Natural disasters and extreme weather delay landline repairs and connections

04 Jun 2013

Natural disasters and extreme weather delay landline repairs and connections.

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Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614