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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Consumers have longer to lodge complaints with telco Ombudsman

01 Jul 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

Natural disasters and extreme weather delay landline repairs and connections

04 Jun 2013

Natural disasters and extreme weather delay landline repairs and connections.

More consumers aware of Telecommunications Industry Ombudsman

13 Mar 2013

More consumers aware of Telecommunications Industry Ombudsman

Roaming complaints to TIO down, but disputed charges increase

12 Dec 2012

Fewer consumers are complaining to the Ombudsman about global roaming charges but a greater proportion are disputing bills of $5,000 or more, according to the Telecommunications Industry Ombudsman (TIO) quarterly publication,TIO Talks, released today.

Mobile phone complaints rise against overall decrease in telco complaints during 2011-12

29 Oct 2012

Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report, published today.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614