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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

TIO welcomes ACMA action on consumer code breach

22 Oct 2014

The TIO has welcomed the Australian Communications and Media Authority's (ACMA) direction to Sure Telecom Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code.

Complaints to TIO continue to reduce

16 Sep 2014

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14.

Mobile coverage complaints drop as excess data charges rise

17 Jun 2014

The Telecommunications Industry Ombudsman (TIO) received 36,256 new complaints in January-March 2014, 8.7 per cent more than in October-December 2013, but 9.4 per cent fewer than at the same time in 2013, according to TIO Talks, released today.

New guide to dealing with financial hardship in telco industry

19 May 2014

An innovative guide to assist telcos and internet service providers help consumers in financial hardship has been released today.

Telco Ombudsman welcomes service continuity review

16 May 2014

The Telecommunications Industry Ombudsman Simon Cohen has welcomed a review by the telco industry designed to help customers stay connected if their service provider goes into administration.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614