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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Notice to consumers affected by iBoss, AsiaPac and One Telecom administration

05 May 2014

The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, AsiaPac and One Telecom entering administration over the weekend.

Mobile coverage complaints to TIO drop to 3-year low

18 Mar 2014

Complaints about mobile coverage made to the Telecommunications Industry Ombudsman (TIO) dropped to a three-year low in October-December 2013, according to TIO Talks, released today.

TIO Ltd announces move to new single Board

25 Feb 2014

The Telecommunications Industry Ombudsman Ltd today voted to move from a Board and Council structure into a single Board of Directors.

Fewer mobile gripes contribute to 16% reduction in TIO complaints

16 Dec 2013

Complaints to the Telecommunications Industry Ombudsman decreased 16 per cent in July-September 2013, according to the latest issue of TIO Talks, released today.

Consumer complaints to Telco Ombudsman at a five-year low

23 Oct 2013

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13, according to the TIO annual report released today.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

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  • Write PO Box 276
    Collins Street West Vic 8007                            
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  • Fax our consumer complaint form to 1800 630 614