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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

No need for consumers to pay for dispute resolution

20 Sep 2012

The Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.

Increased powers for Telecommunications Industry Ombudsman

28 Jun 2012

The Telecommunications Industry Ombudsman (TIO) will have strengthened powers to help more consumers with telecommunications complaints.

From 1 July 2012, there will be a significant increase in the monetary value of the complaints the TIO can help with, and a change to the way it classifies a small business.

A new vision takes Telecommunications Ombudsman into the future

20 Jun 2012

The Telecommunications Industry Ombudsman is expanding its Vision and Roles beyond dispute resolution, to deal more effectively with systemic issues. Through this new focus – reported in the June edition ofTIO Talks, released today – the TIO aims to contribute to better customer service and complaint handling within the telecommunications industry.

Ombudsman welcomes DBCDE report

04 May 2012

The Telecommunications Industry Ombudsman Simon Cohen has welcomed the release of the Department of Broadband, Communications and the Digital Economy’s Reform of the Telecommunications Industry Ombudsman (TIO) report.

ACCC and telecommunications Ombudsman tackle phone and SMS scam

22 Mar 2012

The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.

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