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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Lowest telco complaints in 9 years

18 Feb 2016

New complaints to the Telecommunications Industry Ombudsman (TIO) in October-December 2015 were at the lowest level since July-September 2006, according to TIO statistics released today.

13 per cent drop in telco complaints in context

08 Feb 2016

Complaints as a proportion of telcos’ services in operation (SIO) were almost 13 per cent lower in the December quarter 2015 and 27 per cent lower compared to the same time the previous year, according to the telecommunications Complaints in Context report, released today.

Geoff Nicholson joins TIO Board

21 Jan 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes a new member to its Board of Directors today.

Telco complaints in context decrease 15 per cent

15 Dec 2015

Complaints as a proportion of telcos’ services in operation dropped a further 15 per cent in the September quarter, according to the Telecommunications Complaints in Context report, released today.

Judi Jones appointed new Telecommunications Industry Ombudsman

15 Dec 2015

The Board of the Telecommunications Industry Ombudsman Limited today announced the appointment of Ms Judi Jones as the new Ombudsman.

Ms Jones will assume responsibilities in March 2016 and will succeed Mr Simon Cohen, who has taken up a senior role with the Victorian Government.

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Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614