Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Telecommunications Industry Ombudsman welcomes Telecommunications Industry Standards

22 June 2018

The Telecommunications Industry Ombudsman welcomes the ACMA’s Consumer Information Standards announced today (22 June 2018).

Executive Director of Dispute Resolution and Deputy Ombudsman Diane Carmody says “We welcome ACMA’s enforceable standards to improve the customer experience when migrating to a service delivered over the NBN. We are pleased that our comments aimed at improving consistency of consumer information have been adopted and we are continuing to work with providers and stakeholders to improve outcomes and standards in telecommunications provision.  

We encourage industry to take steps to align their processes and product information with the new standards. We will take the ACMA’s standards into account when considering disputes.”

ENDS

Note to editors

All media enquiries or interview opportunities to Sarah Carnovale on 0437 548 540 or email

About the Telecommunications Industry Ombudsman
The Telecommunications Industry Ombudsman is a free and independent dispute resolution and complaint handling service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service. www.tio.com.au or 1800 062 058.

About the telecommunications sector
Government and the regulators set policy and regulations for the telecommunications sector. 

The Telecommunications industry regulators are the Australian Communications and Media Authority (ACMA) www.acma.gov.au Media enquiries to 02 9334 7719, 0434 652 063 or media@acma.gov.au and the Australian Competition and Consumer Commission (ACCC)  https://www.accc.gov.au Media enquiries to 1300 138 917, media@accc.gov.au.

Communications Alliance is the peak body for Australian communications industry. Media enquiries to Sefiani Communications. www.sefiani.com.au 0431 478 558.

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation. Media enquiries to 0409 966 931.

Debt collection

Debt collection

A consumer had difficulty paying back his mobile phone debt. With the help of a financial councillor, the consumer was able to resolve their complaint.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614