The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019.
In 2017/18 complaints from small businesses increased 8.7 per cent to 20,433. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their phone or internet issue, followed by complaints about disputed charges for a service or equipment.
In announcing the Small Business Team Ombudsman Judi Jones said “Small businesses are relying more than ever before on phone and internet services to be accessible, be informed, and to do business. It is critical they are able to rely on the phone and internet services they sign up for, and to have access to a free, independent, and effective complaint resolution service when their complaint is unresolved.”
Assistant Ombudsman of Dispute Resolution Jillian Brewer is looking forward to the delivery of this specialised service. “Resolving small business complaints can involve complex phone, internet and equipment setups, and an understanding of how these issues impact business loss. The Small Business Team will deliver a dispute resolution service that is responsive to the high impact phone and internet problems can have on the day to day operations of small businesses.”
NOTES TO EDITORS
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About the Telecommunications Industry Ombudsman
The Telecommunications Industry Ombudsman (TIO) provides a free and independent dispute service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.
Residential consumers and small businesses should contact www.tio.com.au or 1800 062 058.
The Telecommunications Industry Sector
The Telecommunications industry regulators are the Australian Communications and Media Authority (ACMA) http://www.acma.gov.au Media enquiries to (02) 9334 7719 or firstname.lastname@example.org and the Australian Competition and Consumer Commission (ACCC) https://www.accc.gov.au Media enquiries to 1300 138 917, email@example.com After hours 0408 995 408.
Government and the regulators set policy and regulations for the telecommunications sector.
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. http://accan.org.au/index.php Media enquiries to 0409 966 931 or 02 9288 4000.
The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.