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Statement from Telecommunications Industry Ombudsman regarding Optus Sport Subscription

20 June 2018

Consumers who have experienced issues with streaming the FIFA World Cup using an Optus Sport subscription, should talk to Optus to resolve their complaint.

As the Telecommunications Industry Ombudsman remit is to consider phone or internet services, it is unable to manage complaints about content, such as streaming services purchased through apps stores.

However, Optus customers who have a complaint about Optus Sport, delivered as part of their mobile phone or home broadband account can make a complaint to the Telecommunications Industry Ombudsman at or by phone on 1800 062 058 if consumers cannot resolve their complaint with Optus directly. The Telecommunications Industry Ombudsman will consider unresolved complaints on a case-by-case basis to assess any financial loss that may be suffered.


Note to editors

All media enquiries or interview opportunities to Sarah Carnovale on 0437 548 540 or email

About the Telecommunications Industry Ombudsman
The Telecommunications Industry Ombudsman is a free and independent dispute resolution and complaint handling service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service. or 1800 062 058.

About the telecommunications sector
Government and the regulators set policy and regulations for the telecommunications sector. 

The Telecommunications industry regulators are the Australian Communications and Media Authority (ACMA) Media enquiries to 02 9334 7719, 0434 652 063 or and the Australian Competition and Consumer Commission (ACCC) Media enquiries to 1300 138 917,

Communications Alliance is the peak body for Australian communications industry. Media enquiries to Sefiani Communications. 0431 478 558.

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation. Media enquiries to 0409 966 931.

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Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614