Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 6.4 complaints per 10,000 for the period October to December 2016.
This is broadly in line with the results achieved throughout 2016 but represents a 33.3 per cent increase on the record-low 4.8 complaints per 10,000 SIO achieved during the same period in 2015.
|Provider||Jul-Sep 2015||Oct-Dec 2015||Jan-Mar 2016||Apr-Jun 2016||Jul-Sep 2016||Oct-Dec 2016|
Notes to Editors:
- The Telecommunications Industry Ombudsman (TIO) provides a free and independent dispute service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia. Our website 1800 062 058.
- The Communications Alliance was formed to provide a unified voice for the Australian communications industry and to lead it into the next generation of converging networks, technologies and services.
- Complaints in Contextis published quarterly by the Telecommunications Industry Ombudsman (TIO) and Communications Alliance. It reports on the number of new Telecommunications Industry complaints as a proportion of telecommunications services in operation (SIO). Telecommunications Industry Ombudsman data for new complaints comprises complaints about landline, mobile and internet services from residential and small business customers. The data excludes enquiries from telecommunications consumers.
Media enquiries to:
Telecommunications Industry Ombudsman, Sarah Carnovale – 0408 989 414 or via email.