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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Phone and internet complaints down between July and December 2018

09 Apr 2019

Australian residential consumers and small businesses made 60,998 complaints to the Telecommunications Industry Ombudsman in the last six months of 2018 (1 July 2018 to 31 December 2018).

Statement on budget announcement

03 Apr 2019

The Telecommunications Industry Ombudsman welcomes the Government’s continuing commitment to telecommunications safeguards for consumers.

Telecommunications Industry Ombudsman announces new Small Business Team

21 Mar 2019

The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019.

Ombudsman welcomes Government project to reduce scam calls

14 Mar 2019

The Telecommunications Industry Ombudsman welcomes the announcement by the Australian Communications and Media Authority of the terms of reference for the Scam Technology Project, which will explore ways to disrupt scam activity on telecommunications networks.

Investigation finds telco sales practices can drive consumer debt

25 Feb 2019

Residential consumers made 7,411 complaints to the Telecommunications Industry Ombudsman about problems managing their telco debt between 1 January and 31 June 2018, representing 10.2 per cent of complaints received during the period. These figures were highlighted in the organisation’s latest Systemic Insight: “Sales Practices Driving Consumer Debt”, published today (Wednesday 27 February, 2019).

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Contract Cancellation Error

Melanie Wu* represented a charity that had trouble cancelling its internet service with Silver Telco*.

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