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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Ombudsman services partner to assist drought-affected communities

29 Nov 2018

The Energy & Water Ombudsman NSW, the Telecommunications Industry Ombudsman and the newly established Australian Financial Complaints Authority will hold ‘Bring Your Bills Days’ and Community Expos in Parkes, Coonamble and Dubbo on 4, 5 and 6 December 2018.

Telecommunications Industry Ombudsman’s Response to Consumer Safeguards Review Part A: (Complaints handling and consumer redress) report

15 Nov 2018

The Board of the Telecommunications Industry Ombudsman and the Ombudsman are pleased the report on Part A of the Government’s Consumer Safeguards Review (Complaints handling and consumer redress) recognises the importance and strength of the work of the Telecommunications Industry Ombudsman in resolving complaints that residential consumers and small businesses have been unable to resolve with their provider.

Phone and internet complaints turning a corner

17 Oct 2018

Residential consumers and small businesses made 167,831 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2017 to 30 June 2018).

Statement on commencement of ACMA's telco rules

21 Sep 2018

Commenting on the enforcement of ACMA’s new telco rules being enforced from today (21 September 2018) Ombudsman Judi Jones says, “Residential consumers and small businesses want migration from their old phone or internet service to a service delivered over the National Broadband Network to go well.

Telecommunications Industry Ombudsman congratulates Stephen Rue on new role as NBN Co CEO

22 Aug 2018

Commenting on the appointment of Stephen Rue as the new Chief Executive Officer of NBN Co, Telecommunications Industry Ombudsman Judi Jones says:

“Congratulations from the Telecommunications Industry Ombudsman to Stephen on his appointment as Chief Executive Officer.

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Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614