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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8426.

Michael Lavarch and John Lindsay join Telecommunications Industry Ombudsman Board

22 Dec 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members to its Board of Directors in February 2017, following a recruitment process that began in September 2016.

Internet and NBN complaints rise from Australian consumers as mobile complaints fall

16 Nov 2016

Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016). In this period, new complaints about mobile services fell, however internet and National Broadband Network (NBN) related complaints both rose significantly.

Contextualised complaints fall in July-September quarter amid mixed results for telcos

26 Oct 2016

Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Quarterly figures increase, year-on-year results improve

28 Jul 2016

Telco complaints to the TIO as a proportion of services in operation dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Complaints increase in January-March but down overall

30 Apr 2016

Consumers made 31,297 new complaints to the Telecommunications Industry Ombudsman in the January-March 2016 quarter, the TIO reports today.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614