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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

One in two Australians highlight an issue with their phone or internet service

09 Apr 2018

Nearly 10 million Australians have experienced a problem with their phone or internet service, the Telecommunications Industry Ombudsman will announce at the Comms Day Summit today (16.00 pm, 9 April 2018).

Dodo, iPrimus and Commander offer remedies to customers for slow NBN speeds

23 Mar 2018

iiNet and Internode offer remedies to customers for slow NBN speeds

20 Mar 2018

The Australian Competition and Consumer Commission (ACCC) has announced iiNet and Internode have agreed to offer remedies to their customers who were misled about maximum speeds they could achieve on certain NBN plans.

ACMA's proposed new rules to better protect consumers migrating to the NBN

15 Mar 2018

The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s (ACMA) intention to impose new rules to better protect consumers migrating to the National Broadband Network (NBN).

Nearly 50 per cent of Queensland’s Community Legal Sector Workers Hear About Phone and Internet Issues Every Week

08 Mar 2018

Almost half of Queensland’s community legal sector workers have reported hearing from their clients about a phone or internet problem every week, a new report published jointly by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland, highlights today (Friday 9 March 2018).

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614