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29 Nov 2018
The Energy & Water Ombudsman NSW, the Telecommunications Industry Ombudsman and the newly established Australian Financial Complaints Authority will hold ‘Bring Your Bills Days’ and Community Expos in Parkes, Coonamble and Dubbo on 4, 5 and 6 December 2018.
15 Nov 2018
The Board of the Telecommunications Industry Ombudsman and the Ombudsman are pleased the report on Part A of the Government’s Consumer Safeguards Review (Complaints handling and consumer redress) recognises the importance and strength of the work of the Telecommunications Industry Ombudsman in resolving complaints that residential consumers and small businesses have been unable to resolve with their provider.
17 Oct 2018
Residential consumers and small businesses made 167,831 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2017 to 30 June 2018).
21 Sep 2018
Commenting on the enforcement of ACMA’s new telco rules being enforced from today (21 September 2018) Ombudsman Judi Jones says, “Residential consumers and small businesses want migration from their old phone or internet service to a service delivered over the National Broadband Network to go well.
22 Aug 2018
Commenting on the appointment of Stephen Rue as the new Chief Executive Officer of NBN Co, Telecommunications Industry Ombudsman Judi Jones says:
“Congratulations from the Telecommunications Industry Ombudsman to Stephen on his appointment as Chief Executive Officer.