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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Phone and internet complaints turning a corner

17 Oct 2018

Residential consumers and small businesses made 167,831 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2017 to 30 June 2018).

Statement on commencement of ACMA's telco rules

21 Sep 2018

Commenting on the enforcement of ACMA’s new telco rules being enforced from today (21 September 2018) Ombudsman Judi Jones says, “Residential consumers and small businesses want migration from their old phone or internet service to a service delivered over the National Broadband Network to go well.

Telecommunications Industry Ombudsman congratulates Stephen Rue on new role as NBN Co CEO

22 Aug 2018

Commenting on the appointment of Stephen Rue as the new Chief Executive Officer of NBN Co, Telecommunications Industry Ombudsman Judi Jones says:

“Congratulations from the Telecommunications Industry Ombudsman to Stephen on his appointment as Chief Executive Officer.

Statement on ACMA’s Compliance and Enforcement Statement of Approach

22 Aug 2018

Commenting on the ACMA’s Compliance and Enforcement statement of approach announced today (22/08/2028), Ombudsman Judi Jones says, “Residential consumers and small businesses want to migration from their old phone or internet service to a service delivered over the National Broadband Network to go well.

Free and independent complaint handling key to addressing telco consumer dissatisfaction

15 Aug 2018

The Telecommunications Industry Ombudsman and Board has welcomed the opportunity to contribute to the review of the Consumer Safeguards.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614