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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Optus’s enforceable undertaking to the ACCC on NBN speeds

11 Dec 2017

The Australian Competition and Consumer Commission (ACCC) has announced Optus has agreed to offer remedies to customers who signed up for National Broadband Network (NBN) plans that could not achieve the advertised speeds.

Telstra’s enforceable undertaking to the ACCC on NBN speeds

09 Nov 2017

The Australian Competition and Consumer Commission (ACCC) has announced Telstra and Belong have agreed to offer remedies to customers who signed up for National Broadband Network (NBN) speed plans that could not achieve the advertised speeds.

Changes to powers bring all parties into the complaint resolution process

27 Oct 2017

Residential consumers, small businesses and telecommunications providers will benefit from changes to the Telecommunications Industry Ombudsman’s Terms of Reference, introduced Wednesday 25 October, 2017.

Complaints in Context Increase during April to June 2017

08 Aug 2017

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 9.0 complaints per 10,000 for report participants, for the period April to June 2017.

Telecommunications Industry Ombudsman supports ‘walk away’ campaign

19 Jul 2017

The Telecommunications Industry Ombudsman welcomes the Victorian government’s “It’s Ok to Walk Away” campaign launched today, and the government’s commitment to empowering Koori consumers to identify high pressure sales tactics.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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