Guidelines on the installation and maintenance of low-impact facilities
These guidelines will help both carriers and land owners/occupiers to understand their rights and responsibilities when a carrier wants to access land to install or maintain low-impact facilities. The Guidelines provide plain English information about the land access process, including important timeframes, grounds for objection and how the TIO can assist.
Guidelines on the installation and maintenance of low-impact facilities APRIL 2015 (PDF, 205KB)
Responding to consumers in financial hardship
This document contains recommended principles and practises that service providers may use when dealing with consumers who are experiencing financial hardship. It provided guidance to suppliers about how to help these consumers stay connected to essential telecommunications services while assisting them to meet their financial obligations.
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614