Guidelines on the installation and maintenance of low-impact facilities
These guidelines will help both carriers and land owners/occupiers to understand their rights and responsibilities when a carrier wants to access land to install or maintain low-impact facilities. The Guidelines provide plain English information about the land access process, including important timeframes, grounds for objection and how the Telecommunications Industry Ombudsman can assist.
Responding to consumers in financial hardship
This document contains recommended principles and practices that service providers may use when dealing with consumers who are experiencing financial hardship.
It provides guidance to suppliers about how to help these consumers stay connected to essential telecommunications services while assisting them to meet their financial obligations.